Shipping Policy

We currently ship to addresses across Pakistan. Our delivery network covers all major cities as well as most smaller towns and remote areas, though delivery timelines and courier availability may vary depending on your location.

At this time, we do not offer international shipping. If you are located outside Pakistan and are interested in ELUX products, please reach out to us at sales@eluxpk.com to discuss options.

Once your order is placed and confirmed, we aim to process and hand it over to our courier partner within 1 to 2 business days. Processing times may vary during peak periods, holidays, or promotional events.

You will receive a confirmation via email or WhatsApp once your order has been dispatched, along with tracking details where available. Please note that not all courier services provide real-time tracking for every delivery area.

Delivery timelines depend on your location and are estimates, not guarantees:

• Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, and similar metro areas): Typically 2 to 4 business days after dispatch.
• Other cities and towns: Typically 4 to 7 business days after dispatch.
• Remote areas: May take longer depending on courier access. We will inform you if your area requires extended delivery time.

Business days exclude Fridays, Sundays, and public holidays. Delivery times begin from the date of dispatch, not the date the order was placed. Actual delivery may be affected by factors outside our control including weather conditions, courier delays, or local disruptions.

Wholesale and bulk orders may have different processing and dispatch timelines compared to standard retail orders. Shipping arrangements for B2B partners — including courier selection, packaging, and delivery scheduling — are coordinated directly with our wholesale team after order confirmation.

If you are an approved wholesale partner or are placing a bulk order, contact us at sales@eluxpk.com for shipping details specific to your order.

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your order. We may offer free shipping on orders above a certain value — any active free shipping thresholds will be clearly shown on the website or during checkout.

Shipping rates may vary based on your delivery location and order size. For wholesale and bulk orders, shipping costs are quoted separately as part of the order coordination process.

If you experience any of the following, please contact us within 48 hours of the expected delivery date:

• Package not received: If your order has not arrived within the estimated delivery window, get in touch and we will follow up with our courier partner on your behalf.
• Damaged package: If your order arrives with visible damage to the outer packaging or products inside, take photos before opening and contact us. We will work with you to arrange a resolution.
• Incorrect items: If you receive a product that does not match your order, contact us with your order number and a photo of the item received. We will arrange for the correct item to be sent to you.

We do our best to resolve delivery issues as quickly as possible, but resolution timelines may depend on our courier partner's processes. We are not responsible for delays or issues caused by incorrect shipping information provided at checkout.